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Your information

Find out how your information is used, stored and your rights of access.

Using this website

This website is developed by NHS 24 on behalf of your GP practice.

When you use this website, NHS 24 will collect information about your browsing habits using cookies. This helps us to understand how you interact with the website and what information you're interested in.

By using this website and agreeing to this policy, you consent to for us to use cookies to collect this information in accordance with the terms of this policy.

Visit the NHS inform website for their full privacy and cookies policy statement.


We use Hotjar in order to better understand our users’ needs in order to improve NHS inform.

Hotjar is a technology service that helps us better understand our users’ experience such as:

  • how much time they spend on which pages
  • which links they choose to click
  • what users do and don’t like

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices.

This includes:

  • a device's IP address (processed during your session and stored in a de-identified form)
  • device screen size
  • device type (unique device identifiers)
  • browser information
  • geographic location (country only)
  • the preferred language used to display our website

Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Visit the Hotjar website for more information.

Using NHS and practice services

When you use services at your NHS health board or GP practice they will collect information about you in order to provide appropriate healthcare. 

Visit the NHS inform website for further information on how the NHS handles your personal health information.

Health records

Health records contain information about your health and any care or treatment you've received.

Visit the NHS inform website for further information on accessing your health records.

Transferring your GP health records

Most GP health records are a combination of paper records and computer records, created or stored on the practice's computer system. Your GP practice will hold your records as long as you're registered with them.

Visit the NHS inform website for further information on transferring your GP health records.